Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 8:30am until 5pm so orders will only be processed during these times. Expedited orders accepted BEFORE 12:00pm will be shipped that same day, however orders accepted AFTER 12:00pm will be shipped the following business day.
Orders will normally be processed within 3 working days and then shipped via UPS (UPS Ground, 2Day Air, Next Day Air), and in accordance with their current rates and charges. These charges are automatically charged on this basis at the checkout so please ensure they are acceptable before placing your order.
All goods are stringently checked at our premises before shipping to ensure they meet our high quality standards. However, please check all products for color, design and quality, or imperfections.
With wallpaper these things must be checked before cutting or hanging the rolls, as we will not accept any claims after hanging or cutting of the product. We will not refund any amount of money for labor spent or incurred in hanging these wallpapers.
Purolator Ground Service
For items selected to be shipped to locations in Canada via Purolator Ground Service, you can expect your order to arrive within 3-8 business days. Business days are Monday-Friday, excluding federal holidays in the United States and Canada.
Purolator Air Service
For items selected to be shipped to locations in Canada via Purolator Air Service, you can expect your order to arrive within 2-4 business days. Business days are Monday-Friday, excluding federal holidays in the United States and Canada.
International Handling Charge - this charge covers all applicable duties, taxes and brokerage fees and no further payment will be required at the time of delivery.
By ordering goods from Graham & Brown, I hereby authorize a licensed Canadian customs broker chosen by Graham & Brown to act as my agent, to transact business with Canada Border Services Agency (CBSA) to clear my merchandise and account for applicable duties and taxes.
GrahamBrown.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from GrahamBrown.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.