Terms of Sale

All orders are subject to availability and confirmation of the order price. We currently only make deliveries to locations within the US and Canada, and all orders will be shipped within 3 days unless there are exceptional circumstances. When placing an order with Graham & Brown you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us.

i) Contract

When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.

ii) Pricing & Availability

While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.

iii) Returns

You have 30 days to cancel your order. This can be exercised by either contacting us in writing and or at the following email address customerservice@grahambrownusa.com customers must also arrange (at their own expense) to return the goods in a saleable condition. The goods will be deemed returned when received by Graham & Brown. Returns for any other reason i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 30 days, and will inform you of our decision.

iv) Discount Codes

Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice.